After you are unloaded, you have up to 30 days to make a damage claim. Here is our Damage Policy:
If the customer, hereafter referred to as Shipper, has followed the “Moving Instructions and Guidelines” given them in person or via fax, postal or e-mail and it is determined that the damages are due to the negligence or carelessness of the Transportation Department, the item will be replaced or repaired. The decision for replacement or repair will be at the discretion of the Texas Conference Transportation Department.
Written notification of damages incurred must be received in our office no later than 30 days after the date the household goods have been unloaded. This can be done either by filling out the Damages Claim Form provided here. Verifying pictures must accompany this notification.
If it is determined that the item is to be repaired, we recommend the shipper get three (3) written estimates and send them to our office by email or fax.
We will send the shipper written approval. When the approval is received by the shipper, the repair needs to be done immediately and the paid receipt mailed to our office for reimbursement. The receipt must be sent into our office no later than 60 days from the date the shipper receives approval notification from our office.
We will send a refund check up to the amount approved. Anything over the approved amount will be the shipper’s expense.
If it is determined by the Transportation Department that the item needs to be replaced due to damage or loss, the shipper will be given written notification either by email or postal of the amount approved. The shipper will then purchase a replacement item. A refund check up to the amount approved will be sent when we receive a receipt from the shipper showing purchase of the item being replaced. Anything over the approved amount will be the shipper’s expense.
We do not give cash settlements.
Be sure everything has been unpacked and checked before submitting the claim form.
Transportation charges must be paid prior to claim settlement.
If the household goods are unloaded into a storage unit–The Texas Conference is not liable for any damages once the goods are placed into storage and the shipper or the shipper’s representative signs the shipping document showing receipt of goods.
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